Flawed Microsoft Office update demands payment from Office 2010 Starter Edition users

By Thursday, September 19, 2013 3 , , Permalink 0

Microsoft has acknowledged the presence of another botched update in its recent Patch Tuesday which breaks file association in Office 2010 starter edition while also demanding payment from the users asking them to upgrade to a full version of Office 2010.

Users have flocked to Microsoft Community demanding answers for both the issues with some even going to the extent of claiming that Microsoft is holding them hostage by not letting them open their Office 2010 starter edition files. “Microsoft gets me to put all my files on Word Starter and then holds them hostage forcing me to pay. I don’t need or want office; I don’t need or want Powerpoint: I don’t run a business. I simply want to be able to use a word processing program and spreadsheet”, notes one of the users.

There are those who have claimed that they cannot open documents by double clicking the icons as they have gone blank or have turned completely orange.

“I get a message saying I need to purchase Office. Why has this suddenly happened? How can I change it back?” another user questioned.

Microsoft has listed out a few steps to resolve the issue here. Some of the remediation measures include right clicking on the icon selecting “Open With” and then “Microsoft Office Client Virtualization Handler.”

Microsoft has also noted that users may be required to repair their Office 2010 Starter Edition to restore the file types, but it has cautioned users to deselect “Remove all Office user settings related to this product” otherwise all Office user settings will be removed.

About a week back Microsoft acknowledged presence of three other botched updates in the same Patch Tuesday. Users were being repeatedly asked to install three updates even after installing them. Some other users were reporting that two of the updates caused Outlook folder pane to go empty.

  • Unfair Fair

    I am also affected by this MS issue. Since September I’m trying to get my money back for the upgrade which I don’t need it since it is obvious that the operating system update of windows 7 has caused this issue. Troubleshoot request is closed without comment every time – I’ve opened at least 4 or 5 times – without success. Has anyone even those experiences?

    • WTC53

      READ MY POST ABOVE URS/AFTER URS. I BEEN ON COMPUTER TWO DAYS TRYING TO GET TO MY DOCS. THEY DONT CARE. I SAY THERE IS ENOUGH OF US OUT HERE TO MAKE THEM CARE. AT FIRST I COULDNT EVEN GET SIGNED ON TO MY COMPUTER BECAUSE OF THEIR UPDATE. FINALLY RESOLVED THAT ISSUE BY CHANCE BY EXITING PRIOR TO WINDOWS STARTING AND RESTORING MY COMPUTER TO A PREVIOUS DATE. I WAS SUPPOSE TO GET A FREE UPGRADE TO WINDOWS 8, AND OPTED OUT SO I COULD KEEP MY OFFICE STARTER, LOTTA GOOD THAT DID. NOT VERY HAPPY RIGHT NOW, ITS NOT REALLY ABOUT THE MONEY SO MUCH, AS THE PRINCIPAL. IF U SUPPOSE TO HAVE IT WITH UR COMPUTER PURCHASE THEN YOU REALLY HAVE PAID FOR IT ONCE, IT NEVER IS FREE. GUESS THEY THINK THEY WERE LOSING MONEY,BECAUSE WE USED IT AND DIDNT NEED THE UPDATE TO OFFICE. NOW ALL OUR DOCUMENTS ARE BEING HELD HOSTAGE, BECAUSE OF A POOR BUSINESS DECISION. I DOWNLOADED A NOTICE FROM THEIR WEBSITE STATING IF YOUR COMPUTER CAME WITH OFFICE STARTER THEN YOU CAN HAVE IT. WELL HOW AM I SUPPOSE TO GET IT BACK, I FOLLOWED THEIR DIRECTIONS AND THEY TOOK IT OFF COMPLETELY, THEN TRIED AN NON ASSOCIATED WEBSITE AND NOW IT LOOKS AS THOUGH I TRIED TO DOWNLOAD ILLEGALLY AND I DIDNT. I HAD SINCE DAY ONE UNTIL ABOUT A WEEK AGO. ASSES. DOES ANYONE KNOW ON WINDOWS 7 HOW TO CUT OFF UPDATES AND MICROSOFT ACCESS TO MY COMPUTER. TOMORROW i MAY WAKE UP AND THEY WILL BE HOLDING MY PICS HOSTAGE. TIRED NOW. AND HOPE APPLE SHAKES UP THE WHOLE MICROSOFT EMPIRE AND THEY LOSE IT ALL

  • WTC53

    TOTALLY UNFAIR/ THEY WAITED TILL APRIL TO UPDATE MY COMPUTER, GUESS I DIDNT HAVE ENOUGH FILES TO HOLD HOSTAGE. I THE LAWYER THAT HANDLED THE EMACHINES CLASS ACTION LAWSUIT MAKE HIMSELF ANOTHER MILLION OR TWO AND GET OUR FREE SOFTWARE BACK. IT WAS A MAJOR SELLING POINT FOR WHY I BOUGHT MY COMPUTER AND I HAVE TRIED EVERYTHING. AND DELETING IT TO REINSTALL JUST MADE IT DISAPPEAR ALLTOGETHER. IT REALLY SUCKS. GATES HAS BILLIONS AND HP OFFERED TO GIVE ME DISC TO COMPLETELY START OVER. BUT LOSE ALL PICS , DOCS, ETC. AND FOR WHAT TO HAVE THEM DO AGAIN. EVEN TRIED DOWNLOADING FROM A NON MICROSOFT OR HP WEBSITE AND SAME THING HAPPENS, WANTS LICENSE NUMBER, WHICH IT DID NOT COME WITH BECAUSE UH, IT WAS FREE AND ALL MICROSOFT WANTS TO DO IS SELL ME FULL SIZE OFFICE, THAT I DONT NEED. IF I EVERY BUY AGAIN, APPLE HAS A NEW CUSTOMER! PLEASE PLEASE SOMEBODY DO SOMETHING, LETS GET THIS LAWSUIT ON THE ROAD