The attack was confirmed by company’s CEO, Mikkel Svane whereby he admitted that the hacker was able to get access to personal data of the three aforementioned customers. Mr. Svane wrote in a blog post, “We have an investigation under way and do not have the answer to every question.”
According to Svane, hackers exploited vulnerability in Company’s software, which has been patched since. Zendesk has said that hackers were only able to get access to the email addresses and passwords haven’t been stolen. “We believe that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines. We notified our affected customers immediately and are working with them to assist in their response”, added Svane.
“We are also completely committed to working with authorities to bring anyone involved to justice and make certain we fully understand what happened.”
Twitter wouldn’t be happy with this Evert as a few days back it witnessed a security breach that affected over 250,000 Twitter users.